How do I go about ordering a system?
Take a look at the Pricing and Ordering Information and decide which configuration would best fit your needs. If you have any questions about this, feel free to give us a call. Don't worry, you won't get the hard-sell when you call Symbolic Sound. We may even try to talk you out of getting Kyma if we don't think that it would fit your needs.
Once you have decided the configuration that best fits your application and budget, you can either print out a Customer Order Form, fill out the form, sign it, and fax it to us, or you can call us up and we will take down all the information over the phone and fax it over to you for your approval and signature.
Be sure to include the type of interface card you need (PCI or
FireWire), whether you are using a Mac or a PC, whether you would like rack-mount or desktop sides, the number of expansion cards you need, and whether or not you require the audio I/O upgrade to 8 channels. Accessories (such as the carrying case and flight case) are also included as options on the order form.
Q: What is the delivery time?
For basic systems, we can usually ship the next day after receiving the order. Systems with additional cards may take a couple of extra days, depending upon whether we have a system of your exact configuration completely tested and ready to ship. Contact us for the current delivery time on a specific configuration.
Q: What forms of payment are accepted?
We can accept credit cards (Visa, MasterCard, Discover), a bank draft in US dollars, a cashier's check in US dollars, a money order in US dollars, a wire transfer in US dollars, or a personal check in US dollars drawn on a US bank.
Q: Do I pay when I place the order?
To confirm your order, all we need is your signature and an indication of the method of payment on the Customer Order Form. For credit cards, we will not actually charge the card until the day we ship your system. For personal checks, we will cash the check one week before shipping your system (introducing a week delay in processing your order. Cashier's checks, money orders and bank drafts are the same as cash, so they do not add any delay to the delivery time).
Q: Can I buy it on an installment plan?
We considered this option, but then we decided we should concentrate our efforts on software development (rather than on managing leases and loans). However, there are several finance companies you could contact that specialize in providing equipment loans for studios. Another alternative is to put the system on a credit card and to spread out the payments.
Q: How do you ship?
UPS blue (2 day air delivery) to addresses inside the US. For international orders, we ship by UPS Expedited service (typically 3-5 day delivery depending on customs).
Q: Do you ship internationally too?
Yes. You can order Kyma from us directly, and we will ship it to your address by UPS Expedited service.
Q: Can I use my credit card on an international order?
Yes, but you should first double-check that the bank where you got your card is registered with the "VISA referral center" (the international call center where they give the approval for all credit card transactions). Also, some European banks will automatically decline large overseas transactions unless you contact them in advance to give your approval for the transaction (probably this is to protect you against unauthorized use of your card).
Using a credit card is a convenient way to purchase items overseas, since the currency exchange is done for you automatically. Alternatively, you can ask your bank to do a wire transfer, and they will compute the exchange rate for you at the bank.
Q: What are the taxes and duties on international orders? Do I pay them to you or to the customs office?
The taxes and duties are different for each country. UPS will act as the customs broker and walks the package through the customs office in your country. If there are taxes or duties, then UPS will call you to notify you of the amount before they deliver the package to you. You might want to call the local office of UPS ahead of time to get an idea of what the taxes might be. Based on the total dollar amount and the fact that the Capybara is a computer peripheral, they should be able to give you an idea of what, if any, taxes your country might charge on the sale and the import.
Q: Do you sell Kyma T-Shirts and other stuff?
Yes! (posters and mouse pads too) — all of them featuring your favorite bacteriophage in action. Click here to see ordering info and a view of the last thing a bacterium might see!
